SAFETY INSTRUCTIONS- READ CAREFULLY!!
Each DOCKED™ product carries a limited Warranty of 30 days. The guarantee comes into effect from the date of delivery. Any and all necessary work to be done on your Docked product will be done by NEW-DNA or its authorised agents. Any parts removed from any Docked unit become property of NEW-DNA. The repair and replacement of a Docked product under the factory warrantee does not compromise or extend the warranty period. The guarantee provides benefits which are additional too and do not affect your right as a consumer. Before any work can be carried out on a Docked product, a proof of purchase will be requested. Without this proof, any work done will be chargeable at standard rates.
NEW-DNA is not liable for costs of repair or replacement of a Docked product as a result of: normal wear and tear, accidental damage caused by user, faults as a result of wilful or negligent operation, or any other handling. Any repairs or alterations carried out by a 3rd party, other than NEW-DNA accredited parties or its authorised agents are not supported by NEW-DNA/ Docked.
This limited warranty is non-transferable and covers only the original end purchaser. Coverage terminates when the original purchaser sells or otherwise transfers the product. An original or copy of a sales receipt is required for warranty service. This limited warranty does not cover products purchased from 3rd party sellers on online sales auction sites. Online sales auction confirmations are NOT accepted for warranty verification.
Normal wear and tear of Product use. Misuse, lack of care, mishandling, accident, abuse or other abnormal use. Use of the Product other than for its intended purpose. Damage caused by improper or unauthorized repair or maintenance. Product that has been modified or altered. Any product that is not manufactured by NEW-DNA (including, without limitation, any non-Docked/ NEW-DNA product that is used in connection with the Product).
We know every day used products have to withstand a lot – which is why we make ours tough. But like your favourite sneakers or pair of jeans, our Docked products will scuff, dint and scratch as you use it. Essentially we see it as unavoidable, and character building, this kind of wear and tear is considered normal and is not covered under our warranty.